Privacy Notice

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Drew Center Pharmacy ("we," "us," or "the pharmacy") is required by law to maintain the privacy of your protected health information, to provide you with notice of our legal duties and privacy practices with respect to your protected health information, and to notify you following a breach of unsecured protected health information. We are required to abide by the terms of the notice currently in effect.

How We May Use and Disclose Your Health Information

The following describes the ways we may use and disclose health information that identifies you. For each category of uses or disclosures, we will explain what we mean and give some examples.

• Treatment. We may use your health information to provide, coordinate, or manage your health care and related services. For example, we may use your information when filling a prescription or providing counseling about a medication.
• Payment. We may use and disclose your health information to obtain payment for health care services, including billing your insurance, Medicare, or Medicaid for prescriptions and medical equipment.
• Health Care Operations. We may use and disclose your health information in connection with our health care operations. Health care operations include quality improvement activities, reviewing the competence of our health care professionals, and business management.
• As Required by Law. We will disclose health information about you when required to do so by federal, state, or local law.
• Public Health Activities. We may disclose health information about you for public health activities, such as to prevent or control disease, injury, or disability.

Your Rights Regarding Your Health Information

You have the following rights regarding health information we maintain about you:

• Right to Inspect and Copy. You have the right to inspect and copy health information that may be used to make decisions about your care. To inspect and copy your health information, submit your request in writing to Drew Center Pharmacy.
• Right to Amend. If you believe health information we have about you is incorrect or incomplete, you may ask us to amend the information. To request an amendment, your request must be made in writing and submitted to the pharmacy.
• Right to an Accounting of Disclosures. You have the right to request a list of the disclosures we have made of health information about you in the six years prior to the date you ask.
• Right to Request Restrictions. You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment, or health care operations.
• Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
• Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time.

Information We Collect on This Website

When you submit a contact form or request on this website, we collect the information you provide — including your name, address, phone number, and email address — solely for the purpose of responding to your inquiry or processing your request.

We do not use third-party advertising services, retargeting pixels, or behavioral tracking technologies on this website. We do not sell, rent, or share your personal information with third parties for marketing purposes.

This website may use basic analytics to understand general traffic patterns. Any such data is aggregated and not personally identifiable.

Do Not Sell or Share My Personal Information

Drew Center Pharmacy does not sell or share your personal information with third parties for cross-context behavioral advertising or targeted advertising purposes.

California residents have the right under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to:

• Know what personal information is being collected about them
• Know whether their personal information is being sold or shared and to whom
• Opt out of the sale or sharing of their personal information
• Access their personal information
• Request deletion of their personal information
• Not be discriminated against for exercising their privacy rights

Because Drew Center Pharmacy does not sell or share personal information for advertising purposes, no opt-out mechanism is required. However, if you have any concerns about how your information is being used, please contact us directly.

To exercise any of your rights, contact us at:

• Phone: (650) 321-1449
• Email: HOCGWAY@aol.com
• In person: 2242 University Avenue, East Palo Alto, CA 94303

HIPAA Notice

As a pharmacy, Drew Center Pharmacy is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We are required by law to protect the privacy of your protected health information (PHI) and to provide you with notice of our legal duties and privacy practices with respect to your PHI.

For a complete copy of our HIPAA Notice of Privacy Practices, please ask at the pharmacy counter. You may also have a copy mailed to you by calling (650) 321-1449.

Changes to This Notice

We reserve the right to change this privacy notice. We reserve the right to make the revised or changed notice effective for health information we already have about you as well as any information we receive in the future. We will post a copy of the current notice in the pharmacy and on this website. The notice will contain the effective date on the first page.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with Drew Center Pharmacy or with the Secretary of the Department of Health and Human Services. To file a complaint with us, contact:

• Drew Center Pharmacy · 2242 University Avenue, East Palo Alto, CA 94303
• Phone: (650) 321-1449
• Email: HOCGWAY@aol.com

You will not be penalized for filing a complaint.